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26 Sep

Posted at 12:03h in Agency, Business, Travel, Travel Agent, Travel Host

The entire Nexion Travel Group Executive Leadership Team, along with members of our staff and many of our travel advisors, congregated in Hollywood, Fla. in late August at the ASTA Global Convention 2019.

President Jackie Friedman, who serves on the Board of Directors for the American Society of Travel Professionals (ASTA), spoke during the Hosts/Consortia panel workshop on Sharing How Top-producing Members Find Success.

“Independent travel advisors have a lot of choices on how they want to operate their business. It’s important to me to ensure they have the facts when making decisions about their agency,” says Jackie.

Vice President of Sales and Marketing Cris De Souza presented Marketing YOU: Promoting Your Value and discussed how advisors can position themselves in the travel industry, so they don’t compete on price while carving out a unique and legitimate space for themselves. “Effective marketing delivers the right message, at the right time, to the right people,” Cris said.

Heather Kindred, Senior Director of Business Development and Education, presented two roundtable “think tank” workshops on Salesmanship-Overcoming Objections and Opening the Sale. Heather gathered a group of seasoned travel industry professionals in a room with 50 advisors, and together in small groups, they broke down common objections that advisors hear daily, beginning with, “Do travel agents still exist?”

The team also greeted advisors during an independent advisor reception and took part in the Chapter Connections, a gathering of the different ASTA chapter communities. Several Nexion Travel Group advisors are active chapter leaders across the country.

Partnership Power

A highlight of the convention was when Jackie got to share the stage with Becky Powell, President of Protravel International, and Cindy Schlansky, Co-President of Tzell Travel Group, during the Women in Travel History presentation. The three women recognized the long line of strong, brave female businesswomen who have helped steer the travel agency industry to success. “Back in the 1800s, women weren’t even allowed to have passports. Married women had to be listed on their husband’s passports. But that didn’t stop many intrepid adventurers and explorers from making their mark on the world.”

Jackie continued, “To ensure the role of women continues to rise in our industry, we all need to step up our game,” stated Jackie. “Women make up half of this country’s population, but less than 30 percent of our executives are women. Of those women executives, only a tiny percent are Asian, black or Hispanic.”

Of course, the convention would not be complete without plenty of networking, a trade show and an advocacy dinner. And, to top it all off, Nexion Travel Group was awarded ASTA’s Host Agency of the Year for the second year in a row and third time overall!

 

Here’s a quick video recap of the convention …

Nexion Travel Group looks forward to seeing you next year for the ASTA Global Convention August 25 – 28, 2020 in Washington, D.C.

Nexion Travel Group is a Diamond Level Proud Partner with ASTA, the highest level offered through the partnership program with ASTA. We invest our time and resources to support ASTA’s mission and ensure a healthy and robust travel agency distribution channel. Plus, we understand that travel advisors are an essential tool to your success. We’re dedicated to providing our advisors with the tools they need to be best advocates for travelers across the world.

All travel professionals interested in learning how to succeed as a professional business owner, backed by Nexion Travel Group’s many great benefits, are encouraged to call 800-747-6813 or email sales@nexion.com.

 

Written by Suzanne Harbison, Nexion Travel Group Marketing and Communications Manager

 

05 Apr

Posted at 16:44h in Agency, Best Practices, Business, Marketing, Travel Agent, Travel Host

As a travel advisor, you wear many hats. In today’s day and age, it’s not enough to be a great travel advisor in terms of knowing and selling destinations. You must also think as a business owner with a plan and strategy on how you wish to grow your business. Of course, one size does not fit all.

Most of you understand the importance of having a plan and strategy but may not know how to make it a reality – you’re not alone.

From my perspective, the best place to start is with your passion and interests. Then, start with understanding who your target customer is and what products they will want to buy. You may have gone through this exercise some time ago, but it’s always good to dust off that plan and reevaluate it to ensure it’s producing the results you seek. For others, you’re not quite there yet.

I, along with a team of marketing executives and industry leaders, would love to try and help you take your marketing plan to the next level. This summer, we’re bringing back a Magellan award-winning event that will give you the tools, knowledge and components of a good marketing plan. This three-day event is aimed at all levels of expertise and designed to dive deeper than the basics of marketing. You’ll leave Marketing with your own marketing plan that is developed and ready to put into practice.

At this symposium, you’ll work with experts on:

  • Learning the components of what makes a strong marketing plan, and work on your own unique marketing plan
  • How to build your brand
  • Mining your database
  • Maximizing your marketing with Nexion and Travel Leaders Group tools
  • Social media and online strategy
  • Leveraging public relations
  • Planning and executing consumer events
  • Budgeting and measuring return on investment
  • Making yourself retainable and relatable

One of my mantras is “It’s important to work on your business and not just in it.” You may not fully understand what I mean by that. Working in your business equates to the day-to-day tasks you do as an advisor – making bookings, taking final payments, accounting, for example. Growing your business means also taking time to work ON it, and a lot of this centers around marketing.

Everything Nexion Travel Group does in terms of education, coaching and specialty events adds value in making you the most effective, efficient and profitable travel advisor you can be. This event is personally important to me, because I truly believe that as much as anything we do, this program will prepare you to take your business to the next level by giving you the tools, knowledge and confidence to develop and execute on a marketing plan that is relevant to you and your business.

I invite you to spend three days with me and our experts at Marketing, who are there solely with the purpose to make you successful marketers. It’s going to be a phenomenal event, and I am excited to see the inspiring and lucrative ideas and plan of action that our advisors will put into place and execute from their learnings. To attend, you must be a member of Nexion Travel Group.

All travel professionals interested in learning how to succeed as a professional business owner, backed by Nexion Travel Group’s many great benefits, are encouraged to call 800-747-6813 or email sales@nexion.com.

 

Written by Jackie Friedman, Nexion Travel Group President

 

21 Dec

Posted at 14:17h in Agency, Best Practices, Business, Marketing, Travel Agent, Travel Host

credibilityDo you want to increase your credibility and expertise in your travel specialty or niche? Do you want to reach new audiences, find new clients and create new business opportunities for your travel business?

Are you not sure of the formula for success or even where to start? Keep reading to learn how to go from zero to hero and market yourself as an expert in your travel specialty without having to spend a penny.

Recently, I attended an entrepreneurship workshop in Fort Lauderdale with a talented group of new and experienced business owners. One of the guest speakers was a gentleman by the name of Bruce Serbin, an award-winning media publicist serving clients in a variety of fields, from financial services and the travel industry to book authors, business consultants, professional speakers and everything in between.

expertFrom this workshop I gained 12 best practices you can implement today to build your reputation and credibility as an expert in your travel agency niche or specialty:

    1. Make a list of experts and journalists who regularly cover your travel specialty. Be sure to look at radio, television, newspapers, social media and online blogs. If your specialty is honeymoons and destination weddings, look at the number of people who are regularly featured in your area of expertise. Make a list of those specialists. Second, make a list of the journalists who covered these specialists; this will be one of your go-to lists of publications and people you will need to develop relationships with to establish your credibility.
    2. Be an expert. Don’t make it about you; make it about your expertise. Begin to chronicle the trips you have planned, hosted and executed for your clients in your niche and collect testimonials and reviews from those clients.
    3. Stop writing press releases. Press releases are typically meant for new product launches, new business launches and other innovative and newsworthy topics. They are not intended to be written for your business in general. If you do this, the press releases will get lost and probably won’t be published.
    4. Develop your pitch. You need to have a solid pitch for each area of expertise you want to develop for your business or hot topics that are trending in your market niche. Components of a successful pitch include:
      –       Introduction/Lead: Why are you contacting me?
      – Define who you are: Why are you a good source? Indicate number of years as an expert, any high-level positions you may have, positions on boards of directors, etc.
      – Articulate your thoughts: What do you have to say about your expertise? What can you offer on the topic that’s trending
      – Always include the close: The close must include your mobile number, email address, website and social media handles.
    5. Learn the different types of pitches. Great places to start include:
      – Knowledge and insights: Share your knowledge and insights around your specialty or niche.
      – Breaking news: Selling “you” around existing events as an expert.
      – Predictions: What do you see in 5-10 years?
      – Leverage HARO (stands for Help a Reporter Out): This is a website of journalists looking for experts on a specific topic.
      – Breaking Myths: Focus on common travel-related myths and what the truth is to bust the myth.
    6. thought leaderBe a thought leader. Draft a pitch as a thought leader versus a follower in your specialty. Offer fresh new ideas, and say what others are not saying (entertain a controversial headline).
    7. Be flexible. People may reach out to you to for an interview on a topic that you may not think of yourself as an expert at first glance.
    8. Size doesn’t matter. It’s all about earned media and credibility. A blogger with a smaller following could be more beneficial for you than a major media outlet from a conversion perspective. Take advantage of every opportunity, and remember that smaller opportunities can lead to bigger opportunities.
    9. Write an article. Write an opinion piece on a topic where people are split down the middle 50/50; you will see traction online. Keep it about the benefits for your readers (9 ways to reduce travel stress, or 7 questions to answer when planning your next family vacation, for example).
    10. Expect rejection. Keep at it; if you are working on 10 new media opportunities, you will be lucky to have one “yes” come to fruition. Remember, there are many people pitching to media outlets.
    11. Get media trained. If you’re serious about being covered on radio and television (even if it’s local coverage), be sure to invest in proper media training to ensure your credibility comes across on camera and over the radio.
    12. Leverage your media coverage. Be sure to leverage your media coverage in everything you do. Have a media page on your website, include a link on your subject line in your email and on your social media channels, and in your phone and in-person conversations (Did you hear about our agency on the local CBS news the other night?).

With your pitches, remember to publish them on your website. Journalists can pick these up and write articles from the pitches you publish, making it easier for them. Remember to pitch on the long side. If your pitch is longer in word length, it will be less gaps for journalists to fill when they go to write the article.

If you use some of these PR secrets in your travel business, you will find success in the media and new business opportunities. Whether you are a travel agent who is new to the business, or you’re an experienced travel agent, using the media can be your engine and fuel for growth and reach new audiences and build new business opportunities in your travel business.

 

Written by Cris De Souza, Nexion Vice President, Sales and Marketing

 

21 Dec

Posted at 11:58h in Agency, Best Practices, Business, Marketing, Travel Agent, Travel Host

We’ve all heard the term, “If you scratch my back, I’ll scratch yours.” This concept certainly rings true in the travel industry. Many independent contractors are business owners and are faced with the challenge of generating new customers.

To face this challenge, most travel professionals start with contacts they already know and turn them into clients. For some travel agents, this may be enough. For most, it’s necessary to be creative in how to successfully reach potential, new customers. If you’re one of these travel professionals who wants additional clients, the good news is, you don’t have to go after the search process alone.

Consider partnering with a complementary business to promote each other to your customer bases and expand your reach. The benefits of cross-marketing with complementary businesses include:

  • It expands your reach to potential customers who otherwise would not know about your travel services.
  • It provides added value to your agency by differentiating you from your competition.
  • It adds credibility to your agency through the power of referrals from trusted customers.

Tips for Finding the Right Partnerships

The best partnership relationships benefit both businesses, along with their customers; everyone wins/receives a benefit. Here are 10 tips for finding the right businesses to become successful partners:

  1. Take time and write down as many types of businesses that you can think of that may work for you and your agency.
  2. Get out and visit with owners of other businesses, both small and large. You never know what types of ideas can be generated with other successful entrepreneurs.
  3. Don’t be afraid to take risks.
  4. Seek mutually beneficial partnerships. Ask, “What are both businesses wanting to get out of the partnership?”
  5. Always budget for associated expenses. Treat these opportunities as part of your overall marketing plan costs.
  6. Be open to partnership opportunities.
  7. Look to your local chamber of commerce or business networking groups for good partners.
  8. Find businesses that cater to your target customer; is there a matched appeal or interest based on demographics or affinity/psychographics?
  9. Use social media to “trade” marketing. Once you’ve found a business partner, link to each other’s websites and social media pages to cross-promote both businesses.
  10. Be creative. The best partnerships aren’t always obvious.

On the last tip, an example of an obvious partnership would be a destination wedding and honeymoon specialist partnering with florists, bridal shops, photographers and caterers. A more subtle example would be a travel agent partnering with a doggie daycare, for example.

The doggie daycare gives pet owners a coupon for reduced day care services, courtesy of the travel agent, when the pet owner travels. The agent gains access to new, potential customers; the pet owner receives the benefit of reduced day care services, courtesy of the travel agent paying the difference; and the doggie daycare receives happy customers who have saved on their services, and thus are more likely to return. Win – win – win!

When I reached out to our Nexion members to see what they are doing to reach new clients through cross-marketing with businesses, I received many partnership success stories. Here are just a few:

  • One member is partnering with a snow removal company for winter resort travelers. “We’re putting together a flier to use on social media for cross promoting,” Gene says. “I will be offering their first snow removal (if it snows) to new clients booking winter destinations and traveling between Jan. 1 – April 30.” If it snows while the traveler is away, Gene, the travel agent, will pay for their first snow removal. “While this is a $25-$50 value, the snow removal company and business partner will only charge me $25. He gets a client for potential future snow removal and spring landscaping, and it adds credibility and differentiation to my business, because I am offering an added value of service and good will to new clients.”
  • Another Nexion travel professional partnered with a local pizza parlor to provide a coupon for a free pizza to travelers be enjoyed upon returning from vacation when they weren’t ready to start cooking yet. In turn, the pizza restaurant distributed fliers on the travel agent’s group departure with every pizza they delivered. As such, both businesses were exposed to new, potential clients.
  • Another Nexion member used the grand opening of a local Mexican restaurant to promote all-inclusive resorts in Mexico, as well as experiences such as Experiencias Xcaret. The travel agent provided the door prize, and the restaurant provided the clients.

My dad taught me that the best partnerships in business are those that when both business owners get up from the table, they have a feeling they have achieved something. Truly successful entrepreneurs understand the importance of mutual partnerships.

From art galleries, restaurants, bakeries, wine shops and wineries, to local ski apparel and equipment shops, bookstores, toy stores and more, the ideas for travel professionals to partner with complementary businesses are endless! Get creative, and you’re on your way!

 

Written by Jackie Friedman, Nexion President

 

18 Dec

Posted at 19:08h in Destinations, Travel, Travel Agent, Travel Tips

Nothing will get you in the holiday spirit like the scent of roasted chestnuts, gingerbread and hot mulled wine, and the sight of festive holiday décor as you stroll through bustling Christmas markets across Europe – or even close to home.

Christmas Markets are essentially street markets, which are associated with the celebration of Christmas during the four weeks of Advent. Usually set up outdoors, the Christmas Markets specialize in a variety of local crafts and wares, along with tasty holiday delicacies. This is a no “mass-market” shopping experience; it’s a chance to experience a long-held holiday tradition throughout many parts of Europe. In fact, these historic markets have filled medieval town squares in late November and each December for hundreds of years.

Browse row after row of highly decorated stalls, illuminated with twinkling lights, for the perfect, one-of-a-kind gift, from hand-blown ornaments and handcrafted toys to beer steins and colorful woolen scarves.

A river cruise is an excellent way to experience the magical Yuletide season, as you’ll get to partake in multiple Christkindlmarkts, as the Christmas Markets are known. At one time, Christmas Market voyages were only offered along a handful of European rivers; today, nearly every major river cruise line offers sailings that traverse the Danube, Main, Rhine and beyond. Outside of Europe, one popular route brings you to the celebrated Mississippi River, with markets that beckon you with calliopes ringing in Christmas carols.

Christmas Market river cruising also goes well with time spent with family and loved ones. Travel logistics are handled for you, so you’re free to celebrate the season. The price for each vacation generally includes riverboat and hotel accommodations, along with most meals, entertainment and guided sightseeing. It’s quickly becoming a popular time for multi-generational families to cruise together, as these voyages are a great value and a lot of fun.

As you wander through the many markets, stay merry with these tips:

  • Bundle up in layers and wear good walking shoes. It can get a bit nippy in the outdoor air, but don’t fret – a cup of hot mulled wine and delectable gingerbread as a snack will keep you on the go along the many cobbled streets and rows of stands.
  • Visit more than one market! Depending on which city or neighborhood you are in, each Christmas market has a distinct personality – some are more traditional than others, with different music and local, handcrafted items.
  • Daytime is good; nighttime is great! The markets generally open in the afternoon, and you can peruse what’s on display. Once night falls and the lights are aglow, everything is more festive.
  • Bring small bills. Many of the stalls will accept credit cards, but it’s beneficial to bring cash. You wouldn’t want to miss getting that unique gift because plastic is a no-go.
  • For a fun memory, collect the mug. Each market boasts its own distinct ceramic mugs. Highly collectible, you might just end up with a suitcase full! (You can also return it to the vendor you bought your beverage from for a small refund.)

A trip to the Christmas Markets will have you stepping back in time to a world without big-box retailers and long lines. Don’t wait too long to contact your travel professional to book – these cruises are popular and tend to fill up fast! In fact, while you’re in the holiday spirit this year, it’s the perfect time to book your Christmas Markets vacation for next year and get the best cabin and itinerary!

 

Written by Suzanne A. Harbison, Marketing Manager at Nexion LLC

 

18 Dec

Posted at 18:20h in Best Practices, Travel, Travel Agent, Travel Tips

Inclement weather, delays and crowds – oh my! Traveling during the busy holiday season doesn’t have to weigh on your nerves or purse strings. While some things you can’t control, by following these seven holiday travel tips, you can still be well on your way to finding a boat- or plane-load of joy in your stocking.

  1. Avoid peak travel days of the week. At Thanksgiving, Christmas and New Year’s, traveling on the actual holidays is almost always cheaper than the days leading up to them. Your travel professional can help in finding you the best value.
  2. Oh, the weather outside is frightful. Weather can be unpredictable and turn ugly on a dime, so leave plenty of time between you and your destination. Check with your carrier prior to heading to the airport, and keep their app handy for gate changes and updates. Know the weather report where you’re headed, so you can pack appropriately. Getting stuck in Rockefeller Plaza in the snow with no mittens is certainly no fun.
  3. It’s a mad, mad world. Being caught in holiday traffic can be a nightmare – literally! Leave plenty of time to get to the airport, and consider taking a shuttle, car service or public transportation. Trust us; you’ll thank us later!
  4. If you’re flying, choose the right seat and flight. All airplane seats are NOT created equal – and we’re not just talking first class versus coach. Check seat and plane reviews on SeatGuru. Spending a little extra money to enjoy more leg room, priority boarding access or even lounge access can also go a long way on the ease factor. As far as timing, flying out as early in the day as possible usually means less delays.
  5. Bring comfort items for you and your travel mates. No, we’re not talking your Sherpa throw blanket and bunny slippers, but we do suggest a good book or noise canceling earphones with your favorite tunes, a sleep mask and pillow if you have a longer flight and your favorite healthy snacks. Wearing comfortable clothing completes the Zen you’re seeking.
  6. Keep it small. If you can, skip checking baggage and instead bring a carry-on to save yourself the stress of a lost suitcase. Whether you check or carry on, don’t pack gift-wrapped presents, or airport security will have a field day with them. Consider shipping gifts ahead of time, or if you must bring them, a collapsible gift bag that can be used to wrap upon arrival works nicely.
  7. Above all else, stay positive. Studies show that keeping a cheerful and optimistic attitude allows you to cope better with stressful situations. You’ve got this!

Avoid the stress and let a travel professional help you on your next holiday outing. A good travel agent, like those you’ll find at Nexion, can secure the perfect package for you that includes the best airline seats, hotel rooms and rental cars.

Written by Suzanne A. Harbison, Marketing Manager at Nexion LLC

 

17 Oct

Posted at 10:57h in Agency, Business, Training, Travel, Travel Agent

It’s important to get the right foundation to be a successful travel agent. For four years, Travel Leaders of Tomorrow (a Travel Leaders company and sister company to travel host agency Nexion) has been training the industry’s newest travel professionals with its Virtual Campus travel agent training program. It’s easy: attendees get live, instructor-led virtual sessions, textbooks and a virtual study group of classmates. A new study group starts approximately every six weeks throughout the year. But sometimes, prospective travel agents need something else – something even more flexible. That’s why Travel Leaders of Tomorrow introduced the Independent Learner travel agent training program.

This program includes high-quality, online lessons, as well as quizzes for the aspiring travel agents to test their understanding and retention of the course material. Travel Leaders of Tomorrow instructors are available via email for guidance, and one coaching session is included. Independent Learners can move at their own pace, and the courses are available to them for six months.

You might want the Independent Learner track if you:

  • Want a highly flexible training program with no study group or class commitments
  • Have a good idea of the areas of specialization for your prospective travel business
  • Are looking for a more economical option
  • Have heavy career or family commitments that would make it difficult to be in a regularly scheduled study group
  • Want to get started on your training but just can’t make the time or financial commitment just now for the Virtual Campus training program

“The travel business is as robust as ever, and the Travel Leaders of Tomorrow program intends to infuse it with fresh energy and talent, which will continue to sustain it for years to come,” says Nexion President Jackie Friedman.

The entire Independent Learner travel agent training program is being offered by Travel Leaders of Tomorrow for $495. Students also have the option to buy textbooks and take the Travel Agent Proficiency (TAP) test for an additional fee. If you’re already affiliated with Travel Leaders Group, please ask us about our discount program. Participants who decide to upgrade to the Virtual Campus travel agent training program will get the Independent Learner fee applied to their tuition.

If you are thinking about becoming a travel agent, we’d love to talk more about which program is right for you, the Virtual Campus or Independent Learner program. Either way, Travel Leaders of Tomorrow can help set you on the path to success. Learn more about us here.

Written by Heather Kindred, Travel Leaders of Tomorrow Program Director